Help & Support
Frequently asked questions
Find answers to common questions about SoleDip. Can't find what you're looking for? Contact us.
How do I add shoes to my watchlist?
In the SoleDip app, tap the "+" button to create a new watchlist item. Share the product link from any supported retailer (Nike, Adidas, Foot Locker, etc.), and SoleDip will automatically extract the product details and current price. Then set your price alert threshold and you're done!
Why aren't I getting notifications?
Check the following: (1) Make sure push notifications are enabled for SoleDip in your iOS Settings > Notifications. (2) Verify that your notification settings in the app allow price alerts. (3) Check that you're connected to the internet. (4) Force-close and reopen the app. If notifications still aren't working, contact support@3qinnova.com.
How often does SoleDip check prices?
SoleDip checks prices multiple times per day for items in your watchlist. The frequency depends on server load and retailer policies. Price checks are continuous, so you should receive alerts within minutes of a price change.
Can I set multiple price alerts for one shoe?
Yes! You can set multiple alert thresholds for the same product. For example, you can get an alert when the price drops to $80 AND another alert at $70. Just add the same product multiple times with different price targets.
What happens if a product goes out of stock?
If a product becomes unavailable, SoleDip will stop checking its price and won't send alerts. We'll notify you that the product is currently unavailable. Once the product is back in stock, price checking will resume automatically.
Can I delete my account and data?
Yes. To request account and data deletion, please email support@3qinnova.com with your account details. We will delete all your data within 30 days. This action is permanent and cannot be undone.
How do I export my watchlist?
Currently, SoleDip does not support exporting your watchlist. Your watchlist is stored securely on our servers and synced across your devices. If you need to access your watchlist data, contact us at support@3qinnova.com.
Which retailers does SoleDip support?
SoleDip currently supports major shoe retailers including Nike, Adidas, Foot Locker, Finish Line, ASOS, Zappos, and others. We're constantly adding new retailers. If you'd like us to add support for a specific retailer, please let us know at support@3qinnova.com.
Is my data encrypted?
Yes. All communication between your device and SoleDip servers is encrypted using HTTPS/TLS. Your personal data is stored securely and is not shared with third parties. See our Privacy Policy for more details.
I found a bug. How do I report it?
We appreciate bug reports! Please describe the issue in detail and email us at support@3qinnova.com, including your device type, iOS version, and steps to reproduce the bug. Screenshots are helpful too!
How much does SoleDip cost?
SoleDip is currently in development and will be available soon on the iOS App Store. Pricing will be announced before launch. Stay tuned!
Can I use SoleDip on Android?
SoleDip is currently iOS-only. An Android version may be available in the future. If you'd like Android support, let us know at support@3qinnova.com.
Can't find what you need?
Our support team is here to help. Reach out anytime with questions, feedback, or issues.
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